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Interpersonal Skills

Book Release

Publication of new book in theTOTHEPOINTseries

I am delighted to announce the release of
Resilience. A Choice for Everyday Living

Do you ever find yourself having a tough week?
Do you ever feel like things just aren’t going your way?
Do you sometimes feel stuck and unable to move on?

For all of us there are times when life can be a struggle or present challenges which require the maintenance of high levels of energy and performance. In addition, everyday life can bring situations that demand inner steel and the courage to keep going through difficult times.

Book Launch

Coming soon

Resilience: A Choice for Everyday Living

Created to help you cope with day to day stresses and get the best out of life.



This blog has been written to tell you about a forthcoming book, Resilience: A Choice for Everyday Living that I have had the pleasure of writing and which will be available soon.

The book has been written as a compact handbook to provide a pathway for readers to gain deeper personal insights while also developing understanding of others. The contents are intended to help in finding the everyday courage needed to navigate the stresses and demands that come with daily life.

Bereavement & Grief

Following a bereavement, it was recently suggested that I write about this particular topic. The experience of grief and bereavement can be associated with many types of loss. However, this blog concerns the loss created when someone passes away.

You may wonder what a blog about bereavement has to do with a learning and development consultancy. The reality is that as bereavement is part of the human condition it is a matter that touches us all and in all aspects of life. Throughout my career, regardless of my specialist roles within the organisational context, long years of experience as a direct line manager means that I am aware that bereavement is a situation that arises in the management of others, it is also a personal experience to be lived through and presents times when giving support to friends, family and others is highly important.

Questions, questions

This is a simple blog which I hope will be read with simple pleasure.

The last month has included work with groups of people who are required to have high level communication skills and for whom curiosity, scrutiny and problem solving are essential aspects of their role. Underpinning these functions is the ability to use appropriate questioning skills. Questioning is used in a variety of ways and in numerous situations and is an art which embraces different techniques, structures and models.

Being alive to the here and now

During the last fortnight it was reported that two people had stowed away in the freezing wheel carriage of a plane flying from South Africa to Heathrow. As the plane had come into land one person fell and was found on the roof of a building in London, the other stowaway was taken in a critical condition to hospital. These two individuals clung onto the underside of a plane  for 11 hours during a journey of 8,000 miles. They would seem to have been so desperate that they were not only clinging onto a plane but metaphorically speaking would appear to have been clinging onto hope.


Mentoring Skills is a popular seminar delivered through Be... 
Last year I was asked to write about Mentoring for a national newspaper - this blog is adapted from the piece written.

The demands and expectations of modern life mean that new line managers must not only ‘hit the ground running’ but must hit the ground running at top speed: Dealing with issues generated at a macro and micro level, keeping up with social, technological and economic changes means that encouraging and structuring a Mentor/Mentee relationship has probably never been more important than it is now.

Seasons Greetings. Brief observations about ritual and communications

One Christmas I was working in a place which employed several hundred people when a surprise visit was made by a senior figure connected at that time with the organisation. He walked the building to personally say thank you to all the members of staff for the work that had been done that year. The achievements of that year were not out of the ordinary but what was out of the ordinary were the simple actions taken that day.  There was no exchange of gifts and rewards but what was exchanged was a real spirit of friendliness and people talked of feeling appreciated.

Tips for Supervisors & Managers - Explaining difficult decisions & news

Earlier in the year I attended a function held at a hospice.  I was impressed by the staff that I spoke to, for they are dealing with an actuality that is often avoided, yet in describing their role presented an atmosphere of consideration, care and warmth while taking a sensitive but pragmatic approach.

There are many roles that require people to deal with sensitive and difficult matters which evoke heightened emotions:  Leaders often have the difficult task of taking and communicating tough and unpopular choices.

The Power of Visual Imagery

While working in London earlier this week I took the opportunity to take a walk around the Tower of London which is currently staging the creation of  a growing art installation of 888,246 ceramic poppies. Each poppy represents one person who died as part of the British military during the First World War. The scale and density of the installation was overwhelming and incredibly moving. I took a series of photographs, some of which are shown here, the pictures speak for themselves.

Attending a network meeting: Interpersonal skills and behaviour

This week has signalled the start of the new
school year and it occurred to me while driving to a large business network meeting how the two events shared some similarities. I was reminded of the first day of walking into a new schoolroom where initially many of the people are unknown . Of course as we grow older we also become conscious that people are continually judging other people on the basis of what they say and how they say it. Therefore, during the course of the evening my thoughts were further heightened when I was asked during conversation